Explain how communication affects relationship in work settings? Clear and correct communication in work place are very important especially in care settings. Correct communication with patients build good relation with them. Effective communication with other professionals and/or parents are very important as it build our relationship in a Team and professional picture of our work place. Communication also instills a sense of friendship between people. Describe the factors to consider when promoting effective communication?
Opisac czynniki, ktore nalezy uwzglednic przy promowaniu skutecznej komunikacji? (PL) Effective communication in more than 90% are non verbal communication. The factors important in communication are: Eye Contact . By eye contact we could recognize emotion of the person we communicate with. We could show our interest in person situation. Eyes give the information of joy, excitement, fear and uncertainty Face expression – give us complex information and it's very easy to read. Face could show wide range of emotion from happy, optimistic, joyful to aggressive, anxious, sad and negative.
Voice tone – can bring person to calm or build anger or even aggression. This is very important to know how our voice tone can work and influence other part. Body movements – indicate we are tired, bored, sad or happy. Posture – during conversation can show our interest, bored, or relaxed. Muscle Tension, speed of breath – could show what is person emotion. Tense person might breath quickly and become hot. Gesture – are hand and arm movement that can help us to understand what person are saying. Touch – Touching another adult can send message of care, power over them, or sexual interest.
Personal Space. The space sometimes show how friendly or intimate conversation is. Different cultures have different assumption about how close people should be. Explain how people from different backgrounds may use and /or interpret communication methods in different ways? Communication can be slightly different when using it with other people from different backgrounds. Communication can be differently interpreted by people from different background. There could be language barrier, education level, age level.
Influence have even our environment and people from around us. Children and young people used to use language and slang they used to in their neighbourhood. School and parents/cares language have huge influence on communication skills of young people. Difference in communication are caused by different religious and different language background. People from different countries have difficulties in communication due to lack of language skills. Sensory Impairment – is physical condition which has big influence on communication.
Loss or reduction of ability to hear cause major difference in how young people communicate. A visual impairment A speech or language impairment Illness or disability – Illness can cause difficulties in understanding both sides of communication. There could be more on body language than verbally expressions. Learning Disability- A learning disability mean that young person has a level of understanding which can affect communication. The level of understanding can vary depending on the extent of the learning disability.
Explain how to access extra support or services to enable individuals to communicate effectively There are a few different ways in which individuals may be able to communicate more effectively. Extra support for communication may entail the use of a mediator, such as a trained therapist, a communications specialist, or a counsellor. Often times, businesses will employ individuals who specialize in mediating conferences for effective communication. Individuals may also take classes in communication, which teach communication skills.
Explain the meaning of the term confidentiality. Confidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information (wikipedia) Confidentiality involves keeping information safe and only passing it on were there is right to it and a clear need to do so. Describe the potential tension between maintaining and individual's confidentiality and disclosing concerns. Children and young people have a right to confidentiality, but there are some exception in which information have to be passed further. Information need to be passed to manager in following situations: A child discloses to you that they have/are being abused
A young person tells you about a crime they are going to commit/have with their gang. A child or young person tells you that they are being bullied/are bullying others at school. You or your family have been threatened by a young person you are working with. A child or young person tells you that they intend to harm themselves. The safety and welfare of a young person is your firs consideration here. Were there is consern that the child may be suffering or is at risk of suffering significant harm, the child's safety and welfare must be what guides your actions.